FAQ

CANCELLATIONS/RETURNS/EXCHANGES DAMAGES & ISSUES

please view our policies here.

WHAT KIND OF TREATS COME IN YOUR ORDERS?

♡ we use Bocce's Bakery biscuits in our orders.

♡ our treat jar is currently stocked with the PB & Bacon Small Batch recipe.

♡ click here to read the full ingredients list.

DO YOU OFFER FREE SHIPPING?

♡ yes! all US orders $50+ ship free! US orders under $50 have a flat rate shipping cost of $4

DO YOU OFFER LOCAL PICK-UP/DROP-OFF? 

♡ no, unfortunately we do not offer these services at the moment. we may offer these services in the future.

HOW LONG WILL IT TAKE MY ORDER TO SHIP?

♡ because our products are made-to-order, our processing time is 10 business days. business days do not include weekends or holidays. orders are fulfilled in the order they are received, unless we are awaiting supplies for an order. 

♡ our processing time does not include shipping duration. once we ship your order, we have no control over the length of time it takes to reach you.

♡ expedited shipping does not change processing timeframe. you will need to purchase a rush order listing to expedite order processing. 

I NEED MY ORDER BY A CERTAIN DATE.

♡ if you need your order by a specific date, please purchase a rush order listing. you may also need to purchase expedited shipping to ensure quick delivery.

♡ purchasing expedited shipping alone does not qualify your order to be rushed & may still take the full 10 business days to ship. 

MY PACKAGE SAYS DELIVERED BUT I HAVEN'T GOTTEN IT.

♡ USPS sometimes marks packages as 'delivered' early. it could take up to a week for your package to actually show up. 

♡ check in more secure locations where your package may have been delivered. (front offices, front/back porch, garages, etc.)

♡ unfortunately, we are not responsible for lost packages once shipped/delivered. you will need to contact your local post office to file a claim.

♡ if you frequently have issues with your packages being lost/stolen, please contact us prior to ordering. we can offer package insurance and/or the option to sign for delivery.

DO YOU HAVE COUPONS/DISCOUNTS?

yes! all of our brand ambassadors have unique discount codes for their followers. find their codes on our Instagram! you may only use one code at a time.